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Point seven of the Gnoma regulations, i.e. complaints.
The Seller is liable to the Buyer for defects in the goods
according to the rules specified in the Civil Code.
The complained goods, together with a description of the defect and the circumstances of its discovery
and the Buyer's request, will be collected from the Buyer by a courier, after prior arrangement of where and when.
The Buyer may request the exchange of the goods for a defect-free one or the removal of the defect.
If the sold item has a defect, the Buyer may also submit a declaration of a price reduction,
or withdrawal from the contract, unless the Seller immediately exchanges the defective item
for a defect-free one or removes the defect.
The Buyer cannot withdraw from the contract if the defect is insignificant.
The Buyer's complaint will be considered within 14 days
from the date of its receipt by the Seller. In the event of rejection of the complaint, the goods
will be sent back to the Buyer together with an opinion on the invalidity of the complaint.
For any additional information, please refer to the store regulations, or ask a question using the contact form.